ZENNMORE

OUR PAYMENT, REFUND AND CANCELLATION POLICY

This is ZennMore LLC's policy for Online Payments, Refunds and Cancellations. This policy applies only to activities ZennMore LLC ("Company") engages in on its website ZennMore.com ("Website") and does not apply to ZennMore’s activities that are "offline" or unrelated to the website.

1. MODES OF PAYMENT

The website will only accept payment by Visa / Mastercard debit and credit cards for its wellness services (online and in-person). The Services booked via the website are also governed by the terms and conditions of respective merchant service providers.

All wellness services booked through the website will require the user’s credit card details to be charged for each booking. The customer will honor the cancellation policy within the required time for wellness services, with at least 48 hours notice prior to the service being delivered (that are either online or in person).

1.1 DELIVERY OF WELLNESS SERVICES

All wellness services provided by ZennMore service providers will be delivered to customers at the date, time and location that the customer requests in the original booking of that service, advertised by the service provider.

To guarantee your booking date, time and location, all wellness services (online and in-person) bookings should be made at least 48 hours prior to delivery of the wellness service. If bookings are made later than 48 hours prior to the proposed delivery of the wellness service (i.e. date and time), then our wellness service providers will coordinate the next most convenient date and time, based upon both yours and their availability.

All in-person wellness services will be delivered to the customer on the date and time that the customer requests in the original booking, as advertised by, or mutually agreed with the service provider, which will take place at the service provider’s advertised venue, or at a mutually agreed location and venue.

All online wellness services, will be delivered to the customer online via the ZennMore website, on the date and time of the original booking for the online session, as advertised by, or mutually agreed with the service provider, for either individual or group sessions, that are either for one or for multiple sessions, that the customer booked and paid for.

2. PAYING FOR SERVICES

PAYMENT DEDUCTION

Users are charged via their credit or debit card, once they confirm the booking of the date and time of their selected wellness session.

3. MULTI-CURRENCY PRICED TRANSACTION

The displayed price and currency (AED), will be the same price and currency charged to the Card and printed on the Transaction Receipt. Where VAT or optional extras apply, the transaction amount will be shown to the user as “Total to pay”.

4. PAYMENT CONFIRMATION

The website user will receive payment confirmation by email on the email address given at the time of order, through a notification sent via the website, app, or both. The confirmation will be sent as soon as possible, after the payment has been processed.

5. REFUNDS

After booking, paying and attending your first wellness session, no refunds will be permitted once your first session starts. This applies to all wellness services (online and in-person), single sessions and packages.

Should the Company, based on the delivery confirmation of our service partner, charge a user and it turns out that the service was in fact not delivered, the Company will refund the full amount to the user. It is the responsibility of the User to ensure to bring such cases to the attention of the Company by emailing support@zennmore.com within 24 hours of the due date of the scheduled service.

Any other refunds, including those listed above will be made as credits to the users registered account on ZennMore, or onto the original mode of payment, as may be deemed appropriate by the Company and will be processed within 10-45 days, depending on the issuing bank.

6. ADMINISTRATIVE CHARGES

Users who book services on the website can manage their Services through the website. It is possible to change the dates, time or the specific requirements of any given service, provided it is done reasonably in advance, at least 48 hours prior to the start of any booked wellness service.

Failure to provide sufficient notice when canceling or changing services may result in administrative fees being charged to the user. These fees are governed by the Cancellations Policy and maybe amended from time to time.

By booking the services on the website you agree to abide by these policies and agree to pay any applicable charges. The Company reserves the right to use any legal means it may have at its disposal to recover such charges, or to deny further use of the website’s services to the user, as it may deem necessary.

7. CANCELLATIONS POLICY

7.1 LATE CANCELLATIONS & CHANGES

ZennMore LLC and the ZennMore.com platform advises the user to carefully read the information in the service description. Many online wellness services suppliers offer their own additional terms and conditions, which may state no refunds are permitted after booking such services. Additionally, some online wellness services suppliers may not offer a change in time / date of sessions in a 3-4 week program.

For late cancellations or change requests (late is defined as less than 24 hours before the start of any online or in-person wellness service, and less than 48 hours before the start of any online or in-person wellness services);

In such cases as late cancellations, full payment for the wellness service will apply, where the cardholder’s credit card payment will apply in these cases.

7.2 NO SHOWS

Where a customer was not present to avail the scheduled wellness service (for in-person or online wellness services) and as a consequence the service was not delivered;

In such cases as late cancellations, full payment for the wellness service will apply, where the cardholder’s credit card payment will apply in these cases.

7.3 PAYMENT OF CHARGES

Any applicable administrative charges will be communicated to the Customer at the time when the request for changes are made.

Administrative charges are deducted for late cancellations, either at the time, or immediately after the finish time for the booked wellness session / service.
Full payment charges for No Shows are applied once the Company is notified by its partner supplier, after the finish time for the booked wellness session / service.

8. EXTRAORDINARY CANCELLATION

The Supplier can cancel the service on the agreed date without observing a period of notice, if weather conditions, official measures, strikes, or other unforeseeable or unavoidable external conditions (in particular force majeure) make the execution of the service impossible, make it considerably more difficult or endanger it. In this case the full paid price is refunded unless the client and supplier can mutually agree to reschedule the wellness service at a convenient date and time, for both parties.