These Terms and Conditions apply to all contracts concluded between the well-being service providers and the users via the ZennMore Platform. This also applies, if access to the ZennMore Platform is provided via a cooperating partner (sub-agent, distribution partner).
2. TRUTHFUL DETAILS DISCLOSURE
The details transferred via the ZennMore Platform must be truthful. The well-being service provider reserves the right to withdraw from the contract or to exclude users from participating in the service and to demand compensation amounting to the full payment cancellation costs as per Section 11 of the Terms and Conditions of well-being service provider, if defective details are provided by the user.
3. ARRIVAL AT WELL-BEING SERVICE PROVIDERS, CENTRES / MEETING POINTS AND COMPLIANCE WITH CONDITIONS
You are responsible for arriving on time at the notified well-being service providers centre or meeting point. If you are travelling to an activity from abroad, you are responsible for having the necessary travel documents (passport etc.), and for observing the health regulations etc.
4. ADDITIONAL TERMS AND CONDITIONS
If the well-being service provider includes, in addition to these Terms and Conditions of the well-being service provider, further participation or transport or other terms in a contract with you, you are responsible for observing these additional terms. The well-being service provider reserves the right to exclude participants from the activity if they do not meet these conditions.
5. BINDING CONTRACTUAL AGREEMENT
The contract between you or the user you have referred, and the well-being service provider comes into effect upon the acceptance of your binding request by the well-being service provider. When you book a well-being service you make the well-being service provider a binding offer which you, or the user you have referred, are bound to for five working days. If the well-being service provider accepts your offer within this period of time, the contract comes into binding effect. You, or the user referred by you, receives notification of this by email.
6. NOTES ON THE RIGHT OF REVOCATION
The well-being service provider points out that according to legal provisions, contracts for well-being retreat tourism services which are concluded as remote selling (i.e. via the ZennMore Platform) do not have a right of revocation, but merely the legal rights to withdraw and cancel the contract.
The price of the services does not include insurance. You are responsible for providing sufficient insurance protection. The requirement for insurance depends on the well-being service booked (i.e. tourism retreats, etc).
8. UNPAID SERVICES
If you or the user you have referred do not pay for the booked service according to the agreed due date of payment, although the well-being service provider is prepared, and able, to perform the contractual service and there is no legal or contractual right of retention for you or the user you have provided, the well-being service provider is permitted to withdraw from the contract and charge you, or the user you have referred, for the withdrawal costs as per point 11.
9. EXCHANGE OF MESSAGES
All messages between you, or the user you have referred, and the well-being service provider shall be done via the ZennMore Platform. In the interest of quick processing, it is recommended to exclusively use the forms provided by ZennMore.com
10. CANCELLATION GUIDELINES
10.1 If you reject (cancel) the online or in-person well-being session, the cancellation conditions stated in the product description as well as on your credit voucher apply. SuperSolutions Software LLC and the ZennMore.com platform advises the user to carefully read the information in the product description. Many online well-being service providers offer their own additional terms and conditions, which state no refunds are permitted after booking such services. Additionally, some well-being service providers may not offer change time / date of sessions in a 3-5, or 10 week program.
10.2 For late change requests (late is defined as less than 72 hours before the start of online and in-person well-being sessions).
There will be no charge for change requests, if completed 72 hours before the start of online or in-person well-being services. However, in the case of late change requests (late is defined as less than 72 hours before the start of in person or online well-being sessions) Administrative charges will apply. Such charges will depend on the type of session that was scheduled.
10.3 Provided there are no deviating cancellation conditions in the product description of your well-being service provider, the following cancellation fees will be charged by ZennMore for well-being services booked and paid for via the platform:
a. Up to 72 hours before the start of the online and in-person well-being session: full refund in the form of a credit that will be issued onto the user’s registered account, which can be used to redeem another well-being service on the ZennMore platform.
b. Less than 72 hours before the start of the online and in-person session, or in the event of a no-show: no refund
10.4 Should the Company, based on the delivery confirmation of our well-being service provider, charge a user and it turns out that the service was in fact not delivered, the Company will refund the full amount to the user. It is the responsibility of the User to ensure to bring such cases to the attention of the Company by emailing email@example.com within 24 hours of the due date of the scheduled service.
In such cases, as stated in 10.4 (above), the refund will be conducted using the same payment method. In the event of credit cards which are charged monthly, the amount shall be credited at the end of the current invoicing period. The exact time of the refund depends on the user’s credit card agreement.
Any other refunds will be made as credits to the users registered account on ZennMore, or onto the original mode of payment, as may be deemed appropriate by the Company and will be processed within 10-45 days, depending on the issuing bank. In the case of force majeure, the client may be issued a refund only if a mutually acceptable agreement for rescheduling the well-being service is not reached with the well-being service provider or centre.
11. EXTRAORDINARY CANCELLATION
The well-being service provider can cancel the well-being service on the agreed date without observing a period of notice, if weather conditions, official measures, strikes or other unforeseeable or unavoidable external conditions (in particular force majeure) make the execution of the activity impossible, make it considerably more difficult or endanger it. In this case the full paid price is refunded.
12. EXCLUSION OF PARTICIPATION
The well-being service provider is permitted not to allow you to join an activity, or to exclude you from one, if you do not meet the personal participation requirements, your participation would endanger you or someone else or in any other way make the activity impossible in the long-term. This applies accordingly to a user you have referred. In these cases, the paid price cannot be refunded.
13. CHANGES TO THE PROGRAM
Furthermore, the well-being service provider reserves the right to make non-essential changes to the program, if this is necessary due to unforeseeable or unavoidable conditions.
14. FURTHER CONDITIONS
Further conditions or deviating conditions can be found in the respective tenders.
15. TIME ZONE
For calculations of the time and deadlines, the time zone of the well-being service provider is authoritative.
16. LIABILITY OF THE WELL-BEING SERVICE PROVIDER
The well-being service provider is liable in accordance with the applicable law for its services, whereby the liability, if permitted according to the applicable law, is excluded.
17. CHANGE TO THESE TERMS AND CONDITIONS
These Terms and Conditions of the well-being service provider or centre can be amended at any time and without prior notice. The respective conditions valid for each individual booking shall apply. The user has no claim for future bookings based on the existing conditions.
18. PAYMENT, REFUNDS AND CANCELLATIONS POLICY
This is SuperSolution Software’s policy for Online Payments, Refunds and Cancellations. This policy applies only to activities SuperSolution Software LLC (“Company”) engages in on its web platform ZennMore.com (“web platform”) and does not apply to SuperSolution Software’s activities that are “offline” or unrelated to the web platform.
19. MODES OF PAYMENT
The ZennMore platform will only accept payment by Visa / Mastercard debit and credit cards for its well-being services (online and in-person). The Services booked via the platform are also governed by the terms and conditions of respective merchant service providers.
All well-being services booked through the platform will require the user’s credit card details to be entered, but not charged for each booking. This is an assurance that the customer will honour the cancellation policy within the required time for all online and in-person well-being services (at least 72 hours prior to the scheduled well-being session). When the user is paying by credit card, or debit card then the amount for each well-being service booked will be placed on hold until the session has been completed.
19.1 DELIVERY OF WELL-BEING SERVICES
All well-being services provided by all well-being service providers will be delivered to customers at the date, time and location that the customer requests in the original booking of that service, advertised by the well-being service provider. In the case of in-person well-being service providers and centres, sessions will take place at the service provider’s / centre’s venue.
All online well-being services, will be delivered to the customer online via the ZennMore webplatform, on the date and time of the original booking for the online service, advertised by the well-being service provider, for either individual, group sessions, or workshops that are either for one or multiple sessions, for either an individual or group session, that the customer booked and paid for.
20. PAYING FOR WELL- BEING SERVICES
Once the well-being service (online or in-person) has been booked the user’s credit card will hold the full payment until the service completion date. The agreed total price for the service provided will then be due and will be taken from the user’s credit card, upon the conclusion of the contract (date of service completion / attended).
21. PAYMENT DEDUCTION
Users are charged once our well-being service provider has confirmed that the service has been delivered. The Company will not seek the confirmation from the user that the service has been delivered before processing a payment.
22. MULTI-CURRENCY PRICED TRANSACTION
The displayed price and currency selected by you, will be the same price and currency charged to the Card and printed on the Transaction Receipt. Where VAT or optional extras apply, the transaction amount will be shown to the user as “Total to pay”.
23. PAYMENT CONFIRMATION
The ZennMore user will receive payment confirmation via email on the users registered email address, through a notification sent via the platform. The confirmation will be sent as soon as possible, after the payment has been processed.
Should the Company, based on the delivery confirmation of our well-being service provider, charge a user and it turns out that the service was in fact not delivered, the Company will refund the full amount to the user. It is the responsibility of the User to ensure to bring such cases to the attention of the Company by emailing firstname.lastname@example.org within 24 hours of the due date of the scheduled service.
Any other refunds including those listed above will be made as credits to the users registered account on ZennMore or onto the original mode of payment, as may be deemed appropriate by the Company and will be processed within 10-45 days, depending on the issuing bank.
25. ADMINISTRATIVE CHARGES
Users who book well-being services on the ZennMore webplatform can manage their services through the platform or mobile app. It is possible to change the dates and time of any given service, provided it is done so reasonably in advance, at least 72 hours, before the start of the booked service.
Failure to provide sufficient notice when cancelling or changing services may result in administrative fees being charged to the user. These fees are governed by the Cancellations Policy and maybe amended from time to time.
By booking the well-being services on the ZennMore platform you agree to abide by these policies and agree to pay any applicable charges. The Company reserves the right to use any legal means it may have at its disposal to recover such charges or to deny further use of the platform’s Services to the user, as it may deem necessary.
26. CANCELLATIONS POLICY
26.1 LATE CANCELLATIONS & CHANGES
SuperSolutions Software LLC and the ZennMore.com platform advises the user to carefully read the information in the product description. Many online well-being service providers offer their own additional terms and conditions, which state no refunds are permitted after booking such services. Additionally, some well-being service providers will not offer change time / date of sessions in a 3-5, or 10 week program. The well-being service providers will notify the user(s) of any additional terms and conditions on the booking page. For late cancellations or change requests (late is defined as less than 72 hours before the start of all online and in-person well-being services). There will be no charge for change requests, if completed 72 hours before the start of the well-being services (online and in-person)). However, in the case of late change requests (late is defined as less than 72 hours before the start of well-being services) administrative charges will apply. Such charges will depend on the type of well-being service that was scheduled. In such cases as late cancellations, full payment for the well-being service will apply, where the cardholder’s credit card that was used to book the service will be charged.
26.2 NO SHOWS
Where a customer was not present to avail the scheduled well-being service (online or in-person) and as a consequence the service was not delivered; In such cases as NO SHOWS, full payment for the well-being service will apply, where the cardholder’s credit card that was used to book the service will be charged.
26.3 PAYMENT OF CHARGES
Any applicable administrative charges will be communicated to the Customer at the time when the request for changes are made. Charges and payments are deducted at the time of cancellation in case of a late cancellation and for late changes at the time of completion of the delivery of the service. Full payment charges for No Shows are applied once the Company is notified by its well-being service provider.
26.4. EXTRAORDINARY CANCELLATION
The well-being service provider can cancel the service on the agreed date without observing a period of notice, if weather conditions, official measures, strikes or other unforeseeable or unavoidable external conditions (in particular force majeure) make the execution of the service impossible, make it considerably more difficult or endanger it. In this case the full paid price is refunded unless the client and well-being service provider can mutually agree to reschedule the service.
27. BOOKING POLICY
All of the well-being services on the ZennMore platform (i.e Holistic – Reiki, Theta, Energy Healing, etc; Coaching – NLP, Hypnosis, Life Coaching, Counselling, etc; Fitness and Nutrition – Meditation, Yoga, Pilates Fitness Training and Diet and Nutrition Coaching including any special events, etc.) are ways of healing and transforming our mind, body and soul, they are not suitable healing methods for everyone and each person must take responsibility for their own health. ZennMore well-being service providers will never diagnose or advise in any medical capacity, unless they are specifically qualified and licenced to do so. ZennMore reserves the right to support based on our well-being service provider’s area of expertise only and reserves the right to refuse a client if we feel we are not the best place for them to receive treatment and support. ZennMore has a duty of care for all who wish to access our online in-person well-being services and we will ensure while you’re in the care of our well-being service providers, you will be accessing a safe and healing service, depending on the well-being service being offered. If you have specific physical and/or mental health needs that you are aware of that require you to seek professional medical assistance for your mind and body wellbeing, then contact a medical professional, or centre for an appointment. In severe cases contact emergency services 999. All individual services, classes, programs and packages are non-transferable between people.
For all appointments, classes, courses and events when a credit is applied, credit is valid according to the terms and conditions at the time of original booking.
Packages of any service are valid for only 6 months (unless otherwise stated when booking and this will also be referenced in our booking system) and once expired they are no longer valid.
30. ACCEPTABLE USE
30.1 You may not access or use the platform for any purpose other than that for which we make the platform and our services available. The platform may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us through a written consent.
30.2 AS A USER OF THIS PLATFORM, YOU AGREE NOT TO
● Systematically retrieve data or other content from the platform to compile a database or directory without written permission from us
● Make any unauthorized use of the platform, including collecting usernames and/or email addresses of users to send unsolicited email or creating user accounts under false pretenses
● Use a buying agent or purchasing agent to make purchases on the platform
● Use the platform to advertise or sell goods and services
● Circumvent, disable, or otherwise interfere with security-related features of the platform, including features that prevent or restrict the use or copying of any content or enforce limitations on the use
● Engage in unauthorized framing of, or linking to the platform
● Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords
● Make improper use of our support services, or submit false reports of abuse or misconduct
● Interfere with, disrupt, or create an undue burden on the platform or the networks and services connected to the platform
● Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools
● Attempt to impersonate another user or person, or use the username of another user
● Sell or otherwise transfer your profile
● Use any information obtained from the platform in order to harass, abuse, or harm another person
● Use the platform or our content as part of any effort to compete with us or to create a revenue-generating endeavor or commercial enterprise
● Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the platform
● Attempt to access any portions of the platform that you are restricted from accessing
● Harass, annoy, intimidate, or threaten any of our employees, coaches, agents, or other users
● Delete the copyright or other proprietary rights notice from any of the content
● Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material that interferes with any party’s uninterrupted use and enjoyment of the platform, or any material that acts as a passive or active information collection or transmission mechanism
● Use, launch, or engage in any automated use of the system, such as using scripts to send comments or messages, robots, scrapers, offline readers, or similar data gathering and extraction tools
● Disparage, tarnish, or otherwise harm, in our opinion, us and/or the platform
● Use the platform in a manner inconsistent with any applicable laws or regulations
● Threaten users with negative feedback or offering services solely to give positive feedback to users
● Misrepresent experience, skills, or information about a User
● Advertise products or services not intended by us
● Falsely imply a relationship with us or another company with whom you do not have a relationship
30.3. INFORMATION YOU PROVIDE
You represent and warrant that: (a) all registration information you submit will be true, accurate, current, and complete and relate to you and not a third party; (b) you will maintain the accuracy of such information and promptly update such information as necessary; (c) you will keep your password confidential and will be responsible for all use of your password and account; (d) you have the legal capacity and you agree to comply with these Terms and Conditions; and (e) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the platform.
If you know or suspect that anyone other than you knows your user information (such as an identification code or user name) and/or password you must promptly notify us at email@example.com.
31. OUR CONTENT
31.1 Unless stated otherwise, we reserve all rights and/or licenses to the information, content, functionality, source code, web platform designs, audio, video, text, photographs, and graphics on the platform (Our Content) are either owned by us or licensed to us.
31.2 Except as expressly provided in these Terms and Conditions, no part of the platform, Services or Our Content may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
31.3 Provided that you are eligible to use the platform and Services, you are granted a limited license to access and use the platform, Services and Our Content and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use.
31.4 You shall not (a) try to gain unauthorized access to the platform, or any networks, servers or computer systems connected to the platform; and/or (b) make for any purpose including error correction, any modifications, adaptations, additions or enhancements to the platform or Our Content, including the modification of the paper or digital copies you may have downloaded.
31.5 The content on the platform is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from taking, any action on the basis of the content on the platform.
31.6 Although we make reasonable efforts to update the information on our platform, we make no representations, warranties or guarantees, whether express or implied, that Our Content on the platform is accurate, complete or up to date.
32 WELL-BEING SERVICE PROVIDER (COACH, HOLISTIC HEALER, THERAPIST, COUNSELLOR) CONTENT
32.1 We are not responsible and accept no liability for any content including any such that contains incorrect information or is defamatory or loss of content. The well-being service provider is responsible for the content they share. This means that the well-being service provider assumes all risks related to it, including reliance on its accuracy, or claims relating to intellectual property or other legal rights.
33. ANTI-HARASSMENT POLICY
33.1 ZennMore does not condone harassment, bullying, inappropriate behaviour, violence, destructive, indecent or any immoral acts that may cause mental, emotional and/or physical harm, personal injury, damage, death and/or destruction to any person, living being or property, intentionally or unintentionally due to negligence or by accident, or misrepresentation, or fraud, by our employees, agents, or subcontractors. However, ZennMore is not an agent or employer to any service provider on this platform in any capacity and therefore the user agrees that by using this platform that ZennMore will have no legal, criminal or civil liability in the case of harassment, bullying, inappropriate behaviour, violence, destructive, indecent or any immoral acts that may cause mental, emotional or physical harm, damage, death or destruction to any person, living being or property. ZennMore is not responsible for the content of the service provider’s courses, sessions or services, conduct etc.
33.2 ZennMore takes complaints against alleged offenders seriously. Any service provider or user found to be in violation of this Anti-Harassment clause will be referred to law enforcement and will be permanently banned from the platform. In the case of damage to zennmore.com’s reputation, property, IP or other assets, legal action may be taken to resolve the matter as per prevailing local and international laws as recommended by our legal team.
33.3 If a service provider (Coach, Therapist, Healer, etc.) or user feels that the Anti-Harassment Policy has been violated during their session(s) on the platform, then all complaints should be immediately emailed to firstname.lastname@example.org.
34.1 ZennMore makes no warranties or representations about the accuracy or completeness of the site’s content and are not liable for any (1) errors or omissions in content: (2) any unauthorized access to or use of our servers and/or any and all personal information and/or financial information stored on our server; (3) any interruption or cessation of transmission to or from the site or services; and/or (4) any bugs, viruses, trojan horses, or the like which may be transmitted to or through the site by any third party. We will not be responsible for any delay or failure to comply with our obligations under these Terms and Conditions if such delay or failure is caused by an event beyond our reasonable control.
34.2 The Services are intended to provide direct value for all users through coaching, therapy healing services, learning tools, behavioral assessments, intervention programs, etc. but value and accuracy of these services is not guaranteed in any way. Notwithstanding anything to the contrary, services are not a specialized mental health, therapy, or any other type of regulated service or a service requiring a professional or other license. Services do not create any legal relationship or duty between us and the users, and are solely provided to and for the user’s benefit. Users are solely responsible for determining if, whether and how our Services are necessary or appropriate for their situation and whether to follow any suggestions or advice from us or Coaches.
34.3 LEGAL DISCLAIMER
Please be advised that no guarantees or assurances of any kind will be given to customers accessing services on the ZennMore platform. For legal purposes it is understood that the services offered on the ZennMore platform are for entertainment purposes only. For medical concerns, mental health emergencies, please consult with a medical practitioner, or call emergency services in your region. For legal matters, please contact an attorney or law enforcement.
35. ZENNMORE PLATFORM MANAGEMENT
35.1 We reserve the right at our sole discretion, to (1) monitor the platform for breaches of these Terms and Conditions; (2) take appropriate legal action against anyone in breach of applicable laws or these Terms and Conditions; (3) refuse, restrict access to or availability of, or disable (to the extent technologically feasible) any of your contributions; (4) remove from the platform or otherwise disable all files and content that are excessive in size or are in any way a burden to our systems; and (5) otherwise manage the platform in a manner designed to protect our rights and property and to facilitate the proper functioning of the platform and Services.
35.2 You are responsible for configuring your information technology, computer programs and platform to access the platform and you should use your own virus protection software.
35.3. RESTRICTION ON USE OF SERVICE
a. Reverse engineer, decompile or otherwise try to discover the source code of the software/application unless you have first written to us requesting interoperability information and we have failed to provide you with that information or if we have failed to offer to provide you with interoperability information on reasonable conditions;
b. Make any modification, adaptation, improvement, enhancement, translation or derivative work from the application;
c. Breach any applicable laws, rules or regulations in connection with your access or use of the application;
d. Remove, alter or obscure any proprietary notice posted by us or the licensors of the application;
e. Use the application for any revenue generating endeavor, commercial enterprise, or other purpose for which it is not designed or intended;
f. Make the application available over a network or other environment permitting access or use by multiple devices or users at the same time;
g. Use the application for creating a product, service or software that is, directly or indirectly, competitive with or in any way a substitute for the application;
h. Use the application to send automated queries to any platform or to send any unsolicited commercial e-mail; or
i. Use any proprietary information or any of our interfaces or our other intellectual property in the design, development, manufacture, licensing or distribution of any applications, accessories or devices for use with the application.
36.1 Visiting the platform, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the platform, satisfy any legal requirement that such communication be in writing.
You hereby agree to the use of electronic signatures, contracts, orders and other records and to electronic delivery of notices, policies and records of transactions initiated or completed by us or via the platform. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by other than electronic means.
36.2 You agree that as a user of the ZennMore platform, when participating in online sessions you will ensure that all communication with your Coach, Therapists, Healer, etc. will be conducted via the ZennMore messaging system.
36.3 These Terms and Conditions and any policies or operating rules posted by us on the platform or in respect to the services constitute the entire agreement and understanding between you and us.
36.4 Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of such right or provision.
36.5 We may assign any or all our rights and obligations to others at any time.
36.6 We shall not be responsible or liable for any loss, damage, delay or failure to act caused by any cause beyond our reasonable control.
36.7 If any provision or part of a provision of these Terms and Conditions is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms and Conditions and does not affect the validity and enforceability of any remaining provisions.
36.8 There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms and Conditions or use of the platform or Services.
36.9 These Terms and Conditions are governed by the laws of the DIFC without giving effect to principles of conflicts of law.
36.10 In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us by email at email@example.com.